Sergio's Restaurant, a popular Cuban restaurant chain, has multiple locations in Miami including Bird Road, Coral Gables, and Kendall. The restaurant's philosophy is based on serving simple, fresh, and homemade cuisine made with the freshest ingredients. Open seven days a week, Sergio's offers a quick, healthy and affordable meal for those on-the-go or leading hectic lives.
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Locations
Doral
1640 NW 87 Avenue Closing at 22:00
Douglas Park
3252 SW 22 Street Closing at 00:00
Hialeah Gardens
9300 NW 77 Avenue Closing at 00:00
Kendall
8807 SW 107 Avenue Closing at 23:00
Olympia Heights
9330 SW 40 Street Closing at 23:00
Three Lakes
13550 SW 120 Street Closing at 00:00
What people say
Sergio's Restaurant, a popular chain of Cuban restaurants in Miami, has been the subject of numerous online reviews and comments over the years. From glowing praise to harsh criticism, customers have shared their experiences and opinions about Sergio's on various review platforms like Yelp, Google Reviews, and TripAdvisor.
One recurring theme in the positive reviews is the quality and authenticity of the food. Many customers rave about the flavorful dishes such as the ropa vieja, vaca frita, and arroz con pollo. They also appreciate the generous portions and reasonable prices.
Another aspect that customers mention is the friendly and efficient service provided by Sergio's staff. Many reviewers commend the waiters for being attentive, knowledgeable about the menu, and accommodating to special requests.
However, not all reviews are positive. Some customers have expressed disappointment with aspects such as long wait times for a table or food, inconsistent quality of dishes, and poor hygiene standards in some locations.
One common complaint is that Sergio's can get too crowded, leading to long waits for a table or even a parking spot. Others have experienced issues with orders being mixed up or delays in getting their food served.
Despite these criticisms, many reviewers still recommend Sergio's to others based on their overall experience at the restaurant. Some suggest arriving early or making reservations to avoid crowds and delays. Others advise trying out different locations since each one can offer a unique experience.
In terms of responding to online feedback, Sergio's management seems to be active in addressing customer concerns and thanking them for positive feedback. They often respond to negative reviews with an apology and a request for more information so they can improve service in the future.
In conclusion, online reviews and comments provide valuable insights into customer experiences at Sergio's Restaurant. While there are both positive and negative reviews, it is clear that Sergio's has developed a loyal following among those who appreciate its authentic Cuban cuisine and attentive service.